At TopWorldCoins, we have a very friendly return policy. Here are the details:
Order Cancellation
Return Period
You can cancel your order within 14 days of receipt.
Cancellation Request
To cancel your order, please email us at [email protected] with the subject line “CANCEL” and include your order ID.
Refund
If you cancel, you will receive a full refund for the coin and shipping costs.
Return Shipping
The coin must be returned within 14 days from the date of cancellation. The return shipping cost is covered by the customer.
Condition
The coin must be returned in its original packaging and complete set. If defects are found, the compensation amount may be adjusted.
Refund Process
We will refund the amount after the returned coin is received and its condition is verified.
Defects or Damage
Action Required
In case of defects or damage, kindly follow these steps within 14 days of receipt:
– Take photos or videos clearly showing the defect.
– Email the evidence and details to [email protected].
– Send the coin in its original packaging back to our warehouse.
Return Shipping
The return shipping cost for defective items is covered by TopWorldCoins.
Condition
The coin must be returned in its original packaging and complete set.
Refund Options
You can choose between a replacement coin or a full refund (if a replacement is not available or if there is a manufacturing defect in the entire batch).
Proof of Purchase
Complaints must include proof of purchase (invoice or receipt).
General Guidelines
Packaging
Ensure that items are returned in their original packaging and condition. Safely package items to prevent damage during transportation.
Proof of Purchase
Please include proof of purchase (invoice or receipt) with your complaint.
Inspection
Upon receiving the items, we will inspect them for quality and completeness.
Reimbursement
You will be reimbursed within 30 days of us receiving and inspecting the returned items.
Complaints
Complaints made after 14 days of receipt are either not accepted or considered on a case-by-case basis.
Return address
TopWorldCoins Sp. z o.o.
6 Dworskiego Street
37-720 Przemyśl
Poland
If you have any questions or need assistance, please contact our Customer Service Department at [email protected]. We are here to help.